Software as a Service (SaaS)

Software as a service (SaaS) is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted in the cloud environment. It is sometimes referred to as “on-demand software”. SaaS is typically accessed by users using a third client via a web browser. SaaS has become a common delivery model for many business applications, including Applicant tracking systems (ATS), office and messaging software, payroll processing software, accounting, collaboration, customer relationship management (CRM), management information systems (MIS), enterprise resource planning (ERP), invoicing, human resource management (HRM), talent acquisition, content management (CM), and service desk management. SaaS has been incorporated into the strategy of nearly all leading enterprise software companies. One of the biggest selling points for these companies is the potential to reduce IT support costs by outsourcing hardware and software maintenance and support to the SaaS provider.