What is the number one question job candidates ask technical support after submitting an application? According to the support team at this Applicant Tracking System (ATS) company, the top inquiry is: “Was my application received? I didn’t get an email confirmation.”
Many job candidates are aware that Applicant Tracking software has now replaced the traditional paper resume; making some feel weary that their resumes will be missed or ignored. When candidates are applying for open opportunities online, not receiving an email confirmation increases this doubt, despite the applicant receiving a “success” message. In today’s modern tech world, email confirmations are standard for almost all online transactions as a courtesy. Companies now using electronic applications need to ensure that this piece is included within the process to keep a positive experience and reputation.
One survey showed that there was an increasing amount of unhappy job applicants due to a lack of communication and responsiveness after they submitted their resumes. This can be highly detrimental to a company’s reputation and result in them missing out on talented individuals. When it comes to the U.S. top Fortune 500 companies, you’d think these giants would have all of their ducks in a row. But one recent analysis from SmashFly graded 23% of corporations with “Ds” and “Fs” for recruitment due to shortcomings like not cultivating leads “with consistent, personalized communication.”
One easy way to solve this issue is to utilize an ATS software that allows recruiters to setup automatic email confirmations once a candidate submits an application. These can be sent either immediately or delayed depending on the specific ATS capabilities available. Not only will this confirm that their application was submitted, but candidates will be assured that an actual human will review their resume before selecting them for an interview or rejecting them. This automatic process will not only help recruiters communicate with their entire talent pool, but also assist ATS support teams in tending to actual issues.
Looking for an Applicant Tracking System that includes this capability at no extra cost? Check out this cloud-based ATS that has been assisting HR professionals for over 15 years!